TurboFiles

Terms of Service

Last Updated: October 12, 2024

1. Introduction

Welcome to TurboFiles ("Company", "we", "our", "us")! These Terms of Service ("Terms") govern your use of our website located at https://turbofiles.io and the TurboFiles service, including our web application and API (collectively, the "Service") operated by TurboFiles.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. We recommend that you print a copy of these Terms for future reference.

2. Description of Service

TurboFiles is a cutting-edge file conversion and compression service designed to optimize various media file types quickly and efficiently. Our service utilizes advanced algorithms to convert and compress files while maintaining the highest possible quality, making it ideal for professionals and businesses looking to save storage space, improve file transfer speeds, and convert files between different formats.

2.1. Supported File Types:

Image

  • PNG (image/png)
  • JPEG (image/jpeg)
  • WebP (image/webp)
  • GIF (image/gif)
  • BMP (image/bmp)
  • TIFF (image/tiff)
  • ICO (image/x-icon)
  • AVIF (image/avif)
  • PNM (image/x-portable-anymap)
  • TGA (image/x-tga)
  • HDR (image/vnd.radiance)
  • OpenEXR (image/x-exr)
  • Farbfeld (image/x-farbfeld)
  • QOI (image/qoi)

Video

  • MP4 (video/mp4)
  • WebM (video/webm)
  • AVI (video/x-msvideo)
  • MOV (video/quicktime)
  • WMV (video/x-ms-wmv)
  • FLV (video/x-flv)
  • MKV (video/x-matroska)
  • 3GP (video/3gpp)
  • MPEG (video/mpeg)
  • OGG (video/ogg)
  • TS (video/mp2t)
  • M4V (video/x-m4v)
  • VOB (video/dvd)
  • F4V (video/x-f4v)

Document

  • PDF (application/pdf)

Audio

  • MP3 (audio/mpeg)
  • WAV (audio/wav)
  • AAC (audio/aac)
  • OGG (audio/ogg)
  • OPUS (audio/opus)
  • FLAC (audio/flac)
  • M4A (audio/mp4)
  • WMA (audio/x-ms-wma)

Vector Graphics

  • SVG (image/svg+xml)

2.2. Features:

  • File conversion between supported formats
  • Smart compression algorithms that adapt to each file type
  • Batch processing for multiple files
  • Preservation of metadata (where applicable)

3. User Accounts

3.1. Account Creation:

To use certain features of the Service, you need to create an account. We use Google OAuth for secure and convenient account creation and authentication. By creating an account, you agree to provide accurate, current, and complete information.

3.2. Account Responsibility:

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately at security@turbofiles.io.

3.3. Minimum Age:

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years old.

3.4. Business Accounts:

We offer business accounts with additional features such as team management, advanced analytics, and priority support. Contact our sales team at sales@turbofiles.io for more information.

4. Service Usage and Limitations

4.1. File Types:

The Service supports conversion and compression of video, image, document, audio, and vector graphics files as listed in Section 2.1.

4.2. File Size Limits:

Maximum file size is 3GB

4.3. Processing Quota System:

4.3.1. Quota Calculation

  • Files over 10MB: Counted at their full source file size
  • Files under 10MB: Counted as 10MB minimum

4.3.2. Quota Types and Usage Order

  1. Daily Quota
  2. Monthly Subscription Quota
  3. Lifetime Package Quota

4.4. API Usage:

  • Rate limit: 300 requests per minute
  • Authentication: API KEY in Bearer header
  • For full API documentation, visit https://www.turbofiles.io/developers

4.5. Service Availability:

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted access to the Service and reserve the right to suspend or terminate the Service for maintenance or updates.

5. Pricing and Payment

5.1. Free Tier:

  • 100MB daily processing quota
  • Resets at 00:00 UTC each day
  • No rollover of unused quota

5.2. Paid Options:

Monthly Subscription

  • Fixed monthly processing quota
  • Automatically renews monthly
  • Unused quota does not roll over

Lifetime Package

  • One-time payment
  • Fixed processing quota that never expires

5.3. Payment:

  • Payments for packages or subscriptions are processed through Paddle.
  • All prices are in USD and include applicable taxes.
  • Subscriptions are automatically renewed unless cancelled at least 30 minutes before the renewal date.

5.4. Refund Policy:

We offer a 14-day money-back guarantee for first-time subscribers under the following conditions:

  • The subscription was purchased within the last 14 days
  • You have processed less than 1GB of files
  • Your account, you personally, and your company have not made use of the 14-day money-back guarantee before

To request a refund, please contact our support team at support@turbofiles.io.

6. Data Retention and Security

6.1. File Retention:

All files uploaded to our service will be automatically deleted within 72 hours.

6.2. Data Security:

We implement industry-standard security measures to protect your files and personal information. This includes:

  • Encryption of files in transit and at rest
  • Regular security audits and penetration testing
  • Strict access controls for our employees

6.3. Data Processing:

Files are processed on secure servers located in AWS data centers. We do not access or view the content of your files unless necessary for troubleshooting purposes and only with your explicit permission.

7. User Conduct

You agree not to use the Service to:

  • Upload, transmit, or distribute any content that is illegal, harmful, offensive, or violates any applicable laws
  • Infringe on any proprietary rights of any party
  • Attempt to gain unauthorized access to the Service or its related systems or networks
  • Use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service
  • Attempt to interfere with the proper working of the Service or any activities conducted on the Service
  • Bypass any measures we may use to prevent or restrict access to the Service

8. Intellectual Property

8.1. Service Ownership:

The Service and its original content, features, and functionality are owned by TurboFiles and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8.2. User Content:

You retain any and all of your rights to any content you submit, post or display on or through the Service. By uploading content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process that content solely for the purpose of providing the Service to you.

8.3. Feedback:

If you provide any feedback, ideas, or suggestions regarding the Service ("Feedback"), you hereby grant TurboFiles an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such Feedback for any purpose without compensation to you.

9. Termination

9.1. Termination by You:

You may terminate your account at any time by contacting us at support@turbofiles.io. Upon termination, your right to use the Service will immediately cease.

9.2. Termination by Us:

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

9.3. Effects of Termination:

Upon termination, your account and right to access and use the Service will terminate immediately. We will not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall TurboFiles, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service.

11. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Korea, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the new Terms on this page and updating the "Last Updated" date at the top of this page. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service.

14. Contact Us

If you have any questions about these Terms, please contact us at legal@turbofiles.io.