TurboFiles

Privacy Policy

Last Updated: October 12, 2024

1. Introduction

TurboFiles ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://turbofiles.io), web application, and API (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

2.1 Personal Information

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal Information may include, but is not limited to:

  • Email address
  • First name and last name
  • Usage Data

2.2 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as:

  • Your computer's Internet Protocol address (e.g., IP address)
  • Browser type and version
  • The pages of our Service that you visit
  • The time and date of your visit
  • The time spent on those pages
  • File types and sizes processed
  • Number of files processed
  • Unique device identifiers and other diagnostic data

2.3 Google OAuth Data

We use Google OAuth for user authentication. When you choose to sign up or log in using your Google account, we collect the following information:

  • Google OAuth ID
  • Name
  • Email address

We do not receive or store your Google password.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To fulfill any other purpose for which you provide it
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection

4. Data Storage and Security

4.1 Data Storage

  • All files uploaded to our service are stored in secure AWS S3 buckets and will be automatically deleted within 72 hours.
  • Your account information and usage data are stored in our secure databases hosted on AWS.

4.2 Data Security

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Our security measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Regular security audits and penetration testing
  • Strict access controls and authentication for our employees
  • Continuous monitoring for suspicious activities

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

6. Disclosure of Data

6.1 Legal Requirements

TurboFiles may disclose your Personal Information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of TurboFiles
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

6.2 Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service Providers include:

  • AWS (Amazon Web Services) for hosting and file storage
  • Google for user authentication
  • Paddle for payment processing
  • SendGrid for email communications

7. Your Data Protection Rights

TurboFiles aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed about what Personal Information we hold about you and if you want it to be removed from our systems, please contact us at privacy@turbofiles.io.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by email (privacy@turbofiles.io)